Help centre
How can we help?
17 questions
FileConvert
Support pageAre my files uploaded to a server?
No. Everything happens on your phone; your documents and file names are never sent to any server.
Is FileConvert free?
Every tool is free, with no watermark or page limit. The app shows ads; a FileConvert PRO subscription removes them.
Do I need an account?
No. FileConvert has no accounts; every tool and the PRO subscription work without one.
How do I move PRO to a new phone?
On the new phone, install FileConvert from Google Play with the same Google account and tap "Restore purchases" on the FileConvert PRO screen. The subscription belongs to your Google Play account.
PathWords
Support pageDo I need an internet connection?
No. PathWords can be played completely offline.
Where is my progress stored?
Only on your phone. Deleting the app also deletes your progress.
How do I reset my progress?
Use the Reset progress option in the game's Settings menu.
PerSayar
Support pageAre my photos sent to a server?
No. Tile recognition happens entirely on your phone; the photo is never sent anywhere.
Do I need an internet connection?
No. Scanning and scoring work offline.
What if a tile is recognised wrongly?
Tap the tile to correct it, or add it by hand with Add tile manually.
Which rules does it support?
It checks runs, groups and pairs. You set the run threshold (for example 101) and the pairs threshold yourself.
Studio
Are your products paid?
Whether a product is paid, and any in-app purchases, is stated clearly on its store page. Purchases are made through the App Store or Google Play.
Do your products show ads?
Whether a product uses ads is stated on its store page and in its privacy policy. If a product uses ads, its privacy policy also names the service used.
Where is my data stored?
Each product's privacy policy lists what data is collected, what it is used for, and whether it is stored on your device or on our servers.
Which platforms are you on?
iOS, Android and the web. Each product page lists the platforms it is available on.
I found a bug. How do I report it?
Use the email button on the product's support page. Including your device model and the app version helps us help you faster.
Do you take on client projects?
No. Ryvex Studio is an independent studio that builds its own products and does not take on outside projects. You are still welcome to write to us with ideas for working together.